Check-in/Check-out Policy
S Hotel Jamaica’s standard check-in time begins at 3:00 PM and check-out is at 11:00 AM.
Early arrivals and late departures are based on availability, fees may apply. On arrival at the hotel, everyone is required to leave a copy of their valid picture identification at the front desk for filing. For more information, please contact the hotel directly at 876.979.0000 or on our toll-free number 1888.346.9897.
Age Requirement Policy
Guests must be 21 years or older with valid government-issued identification to reserve and to check-in to a guestroom. A person of the minimum age requirement must be present at check-in time and become a registered guest in the room. For registered guests under the age of 21, the hotel will remove all alcoholic beverages from the guestroom prior to the check-in process. The minimum age for all hotel guests is 16 years.
ADA Policy
ADA-compliant guest rooms are available and should be reserved in advance. For more information, please contact the hotel directly at 876.979.0000.
Early Departure Policy
Guests who check out of the hotel prior to their scheduled departure date are subject to an early departure fee of one night room and tax.
Occupancy Policy
An extra person charge will apply if there are more than 2 adults in a guest room.
Payment Policy
On arrival at the hotel, S Hotel Jamaica requires a credit card pre-authorization to cover the value of your stay plus $150.00 of incidentals per day (up to a maximum of $600.00). The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. If you wish to settle your account by cash, your identification is required along with full accommodation prepayment, and an incidental deposit of $150.00 per day.
Cancellation Policy
Cancel by 5:00 PM local hotel time at least 14 days prior to arrival to avoid 50% of the total stay penalty fee. For the period Dec 23, 2022 – Jan 2, 2023, and Dec 22 – Jan 3, 2024 cancel by 5:00 pm local hotel time at least 30 days prior to arrival to avoid a penalty of 50% of the total stay.
Guarantee Policy
A deposit equal to 50% of stay is required at the time of booking and will be charged to your Credit Card. The balance will be charged prior to the cancellation period.
Non-Smoking Policy
S Hotel Jamaica is a 100% non-smoking hotel and has a "no smoking" policy in all rooms and public area. Smoking is permitted in designated areas outside of the building. A $500 per stay cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the hotel.
Family Policy
Families with children 16 years old or older are welcome. An extra person charge will apply for the third person sharing a room or suite.
Pet Policy
No pets are allowed on the property.
Irie Baths & Spa Policy
Spa treatments are available to guests 18 years of age or older. Minors may receive specific treatments with a signed parental or guardian release waiver. For more information contact our Spa Concierge 876.979.000.
Fitness Centre Policy
Our Fitness Centre is complimentary to all hotel guests 18 years of age or older. A parent or guardian must always accompany minors under the age of 16 when visiting the fitness centre or pool. Family changing facilities are available to families with minor guests.
Parking Policy
Overnight self-parking is available at the hotel’s parking lot free of charge.